Aaa western and central new york selects cdc softwares. The pivotal integration connector providesbiztalkcompatible schemas that. Designed with a new software as a service saas architecture, pivotal crm on demand can be hosted by cdc software and accessed ondemand, via the web browser by customers. Pivotal has been out of the market virtually for years, says paul greenberg, president of enterprise applications consulting services firm the 56 group, and a crm magazine columnist.
Cdc software is the leading provider of ipaas solutions for the contact center space. Deployed in weeks in the cloud, on premise or in a hybrid environment, cdc creates a realtime, eventsbased link between your telephony system, crm, marketing automation platform and other solutions. For more information about pivotal crm, please visit. Overall aptean pivotal crm met the organizations needs in streamlining certain business line processes, providing a degree of insight through its reporting capabilities on business profitability, member retention, sales growth, etc. Best practices, trends and strategy for the new economy sponsored by. Our powerful cti solution connects more than 50 leading contact center systems, with more being added every week. Cdc software lets you easily connect your telephony system with your crm or ticketing solution with zero custom code required our powerful cti solution connects more than 50 leading contact center systems, with more being added every week. As new versions of microsoft products are released such as microsoft office 2010 cdc software releases new versions of pivotal crm soon thereafter, enabling customers to quickly.
Aptean, a global leader in enterprise application software provides enterprise software solutions. Cdc software mexico is the official distributor of pivotal crm, ross erp, factory mes and respond efm throughout mexico. Pivotal crm is a highlyeffective customer relationship management solution that. Cdc software pivotal crm i actually received a demo from pivotal before attending the conference from. Cdcs extensive portfolio of products are proven to increase profitability, and pivotal crm has become one of the most popular crm software offerings worldwide. Cdc software, with its newest pivotal crm release, is getting more comfortable than ever with the competition. Pedro hernandez is a contributing editor at, the news service of the it business edge network, the network for technology professionals. Enterprise software solutions pivotal crm plattform aptean. Cdc software announces major new version of pivotal crm. Pivotal crm helps to increases revenue by using methodical sales activities that improve success rates and lower costs. Pivotal crm, cdcs software suite, is a highlyeffective customer relationship management solution that leverages a microsoftlike interface. This software has the basic function of data management and reporting ability.
In 2012, cdc software merged with consona corporation, to form aptean. Cdc releases pivotal crm for ipad enterprise apps today. China and provider of enterprise software applications, today announced that it has signed a definitive agreement to purchase c360, a global provider of crm addon products, industryspecific crm solutions, and crm development tools for microsoft dynamics crm. Cdc software launches pivotal crm for ipad mycustomer. Cdc factory manufacturing operations management, ross erp enterprise resource planning and scm supply chain management, empower discrete manufacturing, cdc supply chain supply chain management,warehouse management and order management, pivotal crm and saratoga crm customer relationship. The release of cdc pivotal social crm, however, a move greenberg calls extremely significant, may shift the. Cdc release pivots around microsoft technologies crm magazine. Pivotal crm is a highlyeffective customer relationship management solution that leverages a microsoftlike interface. In october 2018, esw capital completed the acquisition of the. Apr 09, 2012 the pivotal crm for ipad app is available now as a free download from the itunes store. Aptean is on a mission to support your needs and industry challenges with tailored erp, supply chain management and compliance solutions. Cdc software, a wholly owned subsidiary of cdc corporation and a provider of industryspecific enterprise software applications and business services, announced recently that it has added four new products and enhanced most of the existing products in the core productivity pack of c360, a suite of industry solutions and development tools for the microsoft dynamics crm platform. Approximately 25 customers in north america are currently using syndmail with their pivotal crm systems.
Cdc software, a wholly owned subsidiary of cdc corporation and a provider of industryspecific enterprise software and services, announced recently that harvey nichols is successfully using its pivotal crm and cdc marketfirst solutions to enhance the overall shopping experience for its customers. Integration to third party interface is quite headache and time consuming. In todays fastpaced, highly competitive economy, organisations dont have time to waste with homegrown software, duplicative spreadsheets, and inefficient onesizefitsall solutions. The interface provides a familiar steppingstone for users, and makes the crm software easy to adopt. Oct 18, 2011 pivotal crm integration solutions the pivotal crm team at cdc software is a leading provider of customer relationship management crm software applications. Cdc software announces major new version of pivotal crm for. Aug 10, 2010 in fact michael talked about the integration of crm, web analytics and social data. Founded in 1994, cdc software provides enterprise applications designed to.
Packed with guides, datasheets and videos, the cdc resource center is your onestop shop for information on maximizing the efficiency of your telephony systems. Aptean product suite includes customer relationship. Pivotals productivity tools help organizations save precious time by speedingup timeconsuming activities. Cdc pivotal now offers social and small business crm capabilities. Atlanta business wire april, 2006 cdc software, a wholly owned subsidiary of cdc corporation nasdaq. Apart from having the functionality of a crm, you can also integrate your crm with badger through various methods. Pivotal is a flexible and adaptable crm software that integrates with existing data right across your business. Pivotal crm is cdc softwares customer relationship management solution. Cdc software lets you easily connect your telephony system with your crm or ticketing solution with zero custom code required. Pivotal crm integration solutions the pivotal crm team at cdc. Bruce cameron, senior vice president of cdc software s crm solutions, said the product is built entirely within the pivotal crm tool set, providing out of the box integration with the pivotal crm applications.
Pivotal crm includes software tools for sales force automation sfa, marketing automation and lead management, and customer service automation, as well as partner management, mobile crm, analytics and call scripting. About cdc software cdc software, the customerdriven company, is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. Cdc software expands c360 crm addon solutions for microsoft. This module was developed for the pivotal 6 platform, which was built on the. Cdc software launches new pivotal sales force automation. Pivotal crm integration solutions the pivotal crm team at cdc software is a leading provider of customer relationship management crm software applications. Since then, cdc has remained off of the crm front pages. Jun 17, 2009 looking at the integration strategies with pivotal crm for third party applications, i found that a lot of us still use the dcom interface provided by the business server. Cdc software, a provider of onpremise and cloud technologies, has announced its first ipad app, joining the growing number of vendors embracing the apple device for crm. Pivotal crm is a customer relationship management crm software system offered by avolin, an enterprise software and service company headquartered in austin texas. Pivotal crm is the only crm solution offering rich functionality, a full application suite, and best. Cdc softwares pivotal crm customer service and support has launched, with major changes to the applications integration with social media and email, and more configuration options. With cdc software crmtelephony integration, contact center agents are delivered highly actionable caller data name, location, service. The solution can also be deployed onpremise and hosted internally by customers or used in a blended mode, both ondemand hosted externally and onpremise, hosted internally.
By combining a highly flexible core engine with outofthebox connectors for leading telephony platforms and core business systems, we turn integration projects into matters of configuration, not code. Mar 16, 2012 this article describes an approach for using web services to integrate pivotal crm with other applications. A web service component in this approach is generated by the cdc software pivotal crm free download called web service generator wsg wsg facilitates the creation of web services that abstract the complexity of interfacing with the pivotal crm platform and satisfying platform requirements. Orlando, fl, 2008 international builders show february, 2008 cdc software, a whollyowned subsidiary of cdc corporation and a provider of industryspecific enterprise software and services, today announced the general availability of pivotal crm for home building and real estate 5.
Cdcs pivotal crm boils down social, email integration to. Sep 30, 2008 cdc software s product suite includes. May 19, 2010 cdc software has invested such as reducing fullpage refreshes and working millions in revamping pivotal crms user interface using asynchronously, they oust control from the presentation microsoft smart client technology, while preserving the tier and cannot effectively leverage the power of todays proven pivotal crm architecture, and. Cdc softwares pivotal crm is a flexible, powerful customer relationship management solution for organizations that want to use crm strategically by modeling, enhancing and. Cdc software enables harvey nichols to enhance the customer. A crm, a map and route planner, and a schedule manager in one app, the badger mapping and routing software is indeed a dream come true for sales reps all over the country. A longtime technology executive, matthew bieber is the ceo at cdc software, a provider of saas solutions that create realtime, eventsbased links between leading telephony systems, crm systems and other missioncritical contact center data solutions. Marketfirst softwares core product was marketfirst, a marketing automation and lead management tool that complemented the rest of the pivotal crm. With pivotal crm for ipad, user information is organised into charts, web pages and search result lists, and viewable on a personalised dashboard. Nov 22, 2016 with cdc software crmtelephony integration, contact center agents are delivered highly actionable caller data name, location, service history and more before they can even say hello.
The biggest jump in functionality is the tight email and social media integration into the service operations work flow. Cdc pivotal now offers social and small business crm. Overall this is a basic crm product for smaller company who handles lesser customer data and cost effective compare to other leading crm tool. Jul 02, 2010 with the unveiling of cdc pivotal crm for smbs on june 15 and then cdc pivotal social crm on june 21, cdc may have made its response clear as can be. Apr 09, 2009 cdc software, a whollyowned subsidiary of chinas cdc corporation, has announced that aaa western and central new york has selected pivotal crm 6. Cdc softwares pivotal crm solution recognized in magic quadrant for sales force automation reportshanghai, atlanta, august 30, 2011cdc software corporation, a global enterprise software provider of. Jul 30, 2008 cdc release pivots around microsoft technologies. Enterprise ipaas solutions for contact centers cdc software. Cdc software to acquire c360, a leading microsoft dynamics. Page 5 of 23 im seeing the adoption of text analytics, speech analytics, social media analytics, and then as you drill down further into technology, i see an increasing uptake in desktop analytics, snow said. Cdc is the fastest way to directly integrate your contact center technology. Pivotal crm and project management software avolin software. Integration between the crm system pivotal and the configurator and cpq software combinum allows configuration of quotes inside the.
Proving the value of microsoft office business applications 2 2 use in order to help them get the most out of their it investments. Apr 08, 2009 looking at the integration strategies with pivotal crm for third party applications, i found that a lot of us still use the dcom interface provided by the business server. Cdc software announces pivotal crm on demand customerthink. This means that a lot of times we either host our application on the pivotal business server or create web services to expose the pivotal functionality to the third party. Pivotal crm is a customer relationship management crm software system offered by avolin. Microsoft crm and varicent, oracle siebels crm, cdc pivotal. Sep 24, 2008 for more information about pivotal crm, please visit about cdc software cdc software, the customerdriven company, is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. Guides 3 rules for quick, easy and budgetfriendly telephony crm integration. With its main office in mexico city, cdc software mexico also provides sales and local support in offices in monterrey and guadalajara. Badger maps can give you crm access on the field when you integrate it with your pivotal crm account.
Accounting software 411 cdc softwares new pivotal 6. Leveraging the application, enterprises can better identify qualified leads, gather sales intelligence through increased collaboration with customers, and develop. Cdc software corporation has recently announced availability of cdc pivotal social crm 6. The software offered suitable functionality for customer relationship management with basic customization, reporting capability, integration, etc.